The Rehancement Group

Returning Candidate?

Team Lead

Team Lead

ID 
2018-1364
# of Openings 
1
Job Locations 
US-MO-Kansas City
US-MO-Kansas City
Posted Date 
7/27/2018
Category 
Sales

More information about this job

Overview

The Rehancement Group, Inc., is a professional services and consulting firm committed to our Government customers. We provide highly qualified professionals to support the mission of our clients.  We are currently seeking a GSA Team Lead to join our TRG team in Kansas City, MO. supporting the General Services Administration’s National Customer Service Center.

Responsibilities

  • Working knowledge of Automatic Call Distribution phone systems
  • Support and provide exceptional customer service to vendors, customers and others via telephone, email, and chat
  • Utilize multiple support applications to research information to support customers
  • Review available information and make determination of required course of action to resolve issues
  • Provide support to include, but not limited to, making financial adjustments, directing shipment of material, interacting with vendors, buyers, and product managers
  • Document and support customer inquires and initiate follow up actions as required
  • Perform telephone tasks such as call transfers, taking messages, call backs, holds, interruptions and unintentional disruptions
  • Identify and escalate customer priority issues within a high-volume environment
  • Knowledge of data entry, filling, photocopy, scanning and mail distribution

Qualifications

  • Associates degree preferred with 3 years of experience
  • Proficient in both written and verbal communication
  • Skilled in commonly used office software to include MS Office suite
  • Ability to work independently

 

The Rehancement Group, Inc. provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program.

TRG is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.